Refund & Cancellation Policy
At MIND’s Lab Publishing, we strive to ensure a smooth experience for our customers. Please read our refund and cancellation policy carefully before placing an order.
1. Order Cancellation
• Orders can be canceled only before they are shipped. Once dispatched, cancellations are not permitted.
• To request a cancellation, contact our support team at support@mindslabpub.com with your order details.
2. Return Policy
We accept returns under the following conditions:
• Products can be returned within 7 days of delivery.
• The item must be in its original condition and packaging without any signs of damage or use.
• Damaged or used items are not eligible for return.
• The customer is responsible for return shipping costs unless the return is due to a mistake on our part.
3. Refund Policy
• Refunds are processed only after the returned product has been inspected and approved.
• Taxes and shipping charges are non-refundable.
• Refunds will be credited to the original payment method within 7-10 business days after approval.
4. Non-Refundable Charges
• Products damaged by the customer will not be eligible for a refund.
• Tax deductions and transaction fees incurred during payment processing are non-refundable.