Refund & Cancellation Policy
At MIND’s Lab Publishing, we are committed to providing a smooth and hassle-free experience for our customers. Please review our refund and cancellation policy carefully before placing an order.
1. Order Cancellation
- You may cancel your order before it has been shipped. Once dispatched, cancellations are no longer possible.
- To request a cancellation, please contact our support team at support@13.203.106.251 with your order details.
2. Return Policy
We accept returns under the following conditions:
- Returns must be initiated within 7 days of delivery.
- The item must be in its original condition and packaging, without any signs of damage or use.
- We cannot accept returns for damaged or used items.
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item received).
3. Refund Policy
- Refunds are processed only after the returned product has been inspected and approved.
- Shipping charges and applicable taxes are non-refundable.
- Once approved, refunds will be credited to the original payment method within 7–10 business days.
4. Non-Refundable Charges
- Items damaged due to customer handling will not be eligible for a refund.
- Any transaction fees incurred during payment processing and applicable taxes are non-refundable.
For any further assistance, please feel free to contact us at support@mindslabpub.com